MidlandHR Salesforce customer Community
MidlandHR is a leading provider of software and service solutions for talent management, HR and payroll, and they were in need of a customer Community.
What they wanted
MidlandHR had been working with another Salesforce partner and were ready to launch a new customer Community. But unfortunately, inconsistencies in the navigation, site structure, iconography and corporate branding all made for a rather disjointed user experience – something we then made it our priority to fix.
How we helped
Working in sprints, we aligned the CSS and Visualforce pages with a global template to make all the headers and footers consistent.
Next, we created personalised home and landing pages to give each visitor insights into the number of open cases, recent cases and statistics relating to their specific products and services. We also used Google Charts within the Visualforce pages to bring the statistics to life.
Feedback has been so positive that MidlandHR now has a rolling service-level agreement with us, meaning they can continually improve the user experience for their customers!