Insights to improve your online experiences.

Spruce up the user experience of your portal with Salesforce Lightning

Posted by Emily Malone on 26-Sep-2017 12:00:00

According to Salesforce, 81 percent of customers prefer self-service in an online portal over calling a service desk. But businesses can often struggle to adapt to these ever-rising customer expectations. Luckily, Salesforce is here to help us with that.

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Topics: Salesforce Lightning

A quick guide to Salesforce Console

Posted by Emily Malone on 15-Aug-2017 09:00:00

Whenever there's a handy Salesforce app designed to streamline, simplify or speed up our sales and service processes, we're usually pretty eager check it out. We've always got our beady eyes watching out for ways to ease the daily lives of our clients. And this week, we're talking about Salesforce Console. 

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Topics: Salesforce, Salesforce Lightning

Should I turn on Lightning Experience?

Posted by Emily Malone on 14-Jun-2017 12:00:00

What is Salesforce Lightning?

It's a re-imagined CRM platform with a clean, crisp modern interface.  But it's much more than a facelift for the classic view.

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Topics: Salesforce Lightning

If you build a Salesforce Community - will they come?

Posted by David Coe on 09-Mar-2017 13:36:43

The classic sentiment from "Field of Dreams" - starring Kevin Costner... 

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Topics: Salesforce, salesforce communities, Salesforce Lightning

Quick Guide: Salesforce FAQs

Posted by Mark Ramsell on 13-Feb-2017 12:00:00

There's a fair few frequently asked questions (FAQs) we get around Salesforce, which made us think we should probably put all the answers into one easily-digestable blog post for you. So, we got our Salesforce dude, Mark, on the case. Luckily, he took almost no bribing. Might have to make him a tea now though... 

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Topics: Salesforce, salesforce communities, Salesforce Lightning, Quick guides — Salesforce

Our top 10 Salesforce Lightning features from the Spring '17 release

Posted by Jaymie Woodhouse on 24-Jan-2017 12:00:00

Happy new year from the Salesforce team! Now we’re back into the swing of things (albeit a few lbs heavier!) you’d think that all the festivities are over… BUT FEAR NOT! Salesforce (SF) has got your back, filling in that awkward gap between Winter and Summer (except for those of you who celebrate your birthday in Spring – Happy Birthday!).

They’ll be delivering their colourful update shortly, and though some may be subject to change ('Safe Harbor' and all that), we’ve gone through all* of the 472-page-thick release notes, so you don’t have to!

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Topics: Salesforce Lightning

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