Insights to improve your online experiences.

Salesforce customer portals vs. Communities

Posted by Emily Malone on 21-Nov-2017 12:00:00

Thinking of turning your old customer portal into to a Community? These days, Communities are the only available option from Salesforce. If you already own an old-school portal from way-back-when, Salesforce will kindly allow you to keep it alive. But before you get too excited by that, you might want to see what a new Community can do instead.

Read More

Topics: salesforce communities

If you build a Salesforce Community - will they come?

Posted by David Coe on 09-Mar-2017 13:36:43

The classic sentiment from "Field of Dreams" - starring Kevin Costner... 

Read More

Topics: Salesforce, salesforce communities, Salesforce Lightning

The top 6 benefits of Salesforce Communities

Posted by Emily Malone on 02-Mar-2017 12:00:00

Salesforce Community Cloud is an online platform where companies can connect customers, partners, and employees with each other, and the data or records they need to get their work done. As such, they're a great, secure way to gain deeper insight, collaborate, and form better relationships with the people who are most important to your business' growth. 

Read More

Topics: salesforce communities

Quick Guide: Salesforce FAQs

Posted by Mark Ramsell on 13-Feb-2017 12:00:00

There's a fair few frequently asked questions (FAQs) we get around Salesforce, which made us think we should probably put all the answers into one easily-digestable blog post for you. So, we got our Salesforce dude, Mark, on the case. Luckily, he took almost no bribing. Might have to make him a tea now though... 

Read More

Topics: Salesforce, salesforce communities, Salesforce Lightning, Quick guides — Salesforce

Customers are doin' it for themselves — the rise of self-service

Posted by Emily Malone on 04-Jan-2017 16:00:00

Last year, in true 2016 fashion, I was having a bit of trouble with my internet provider. But no matter how many times I called, emailed, or searched their website for answers, I felt like I was pointlessly jumping through an endless obstacle course of stupid fiery hoops.

Read More

Topics: salesforce communities

Empower your team with Salesforce Community Cloud

Posted by Emily Malone on 20-Dec-2016 12:00:00

Today, the world is more connected than ever before; everyone with access to a smart phone or computer can effortlessly find whatever they want, whenever they want it.

People are now looking to social media for news, advice, reviews and human connections. They’re using mobile devices to do this wherever they like. They’re even downloading apps to make all of this easier to do. And yes, your employees are among these people.

Read More

Topics: salesforce communities

Why not get email updates?

Salesforce Communities quick start guide

Recent Posts

Posts by Topic

see all