I'll start off by introducing myself — I'm Oli, and I'm a Salesforce Developer at oe:gen. I started at oe:gen just over six months ago, after working as an Apple Certified Mac Technician where we used Salesforce Service Cloud for service management.
I didn't go to sixth form or college; I did an apprenticeship at the company I worked at just before oe:gen. I didn't go to university either, partially because I didn't know what I wanted to do, and I didn't want to rush myself into spending three years learning about something which, in a couple of years, I might have no interest in. Why do that when I could be earning and learning at the same time, without all the debt?Read More
So, you want to become the resident Time Lord for your company?
Time can represent different things to different businesses. Take oe:gen, for example — with our service packages, our time is our product. So since we charge for the time it takes to complete a piece of work, every second counts. Other businesses may have a certain allocated amount of time to complete work, or simply a way of telling how efficient they are. But ultimately, time is a key bit of information which, when captured and used properly, can really help drive your business to success.Read More
"What the hell does that mean?"
Yep, we've all been there. If your organisation is planning on implementing Salesforce, we probably don't need to tell you how powerful it is. The thing is, with great power comes... er, some pretty confusing vocabulary. To save you scratching your head, we thought we'd post this little glossary of common Salesforce terminology.Read More
Salesforce is well-known for being the world's most trusted cloud platform for business. Protecting customer data is at the very top of their priorities; in fact, it's one of the company's most important and distinctive qualities over their competitors. So, now that GDPR is on the not-so-distant horizon, how have they planned to help us Community users commit to this new general data protection law?Read More
Rallying donors, engaging with your community and hitting your fundraising targets isn't easy when you've got hardly any time, resources or IT budget. And even if you were to install new technologies to help you overcome your everyday challenges, the chances are they won't be tailored enough to suit your specific organisation's needs. The struggle is most certainly real for nonprofits doing demanding, important work with limited resources. Could Salesforce be the answer?Read More
Spring is often referred to the season of new beginnings; fresh buds bloom, hibernating animals awaken, and the kind folks over at Salesforce gift us some brand new updates. Ahh nature, isn't it lovely? Here are some of the team's top picks from the Salesforce Spring '18 release notes.Read More
We've received some fab news this week — oe:gen have been awarded a place in Feedspot's Top 50 Salesforce Developer Blogs list!Read More