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AI, chatbots, and customer service. Good or bad?

Posted by Emily Malone on 25-Apr-2017 12:00:00

Mobile World Live reported the mobile enterprise apps market will hit an insane $128 billion by 2022. But this isn't surprising when you think about how much we rely on our phones these days. Now, our preferred form of communication is generally via our thumbs.

In fact, the top five apps in the world on terms of frequency of use are all messaging apps, with the top four having 2.125 billion active monthly users, worldwide. That's why so many companies are turning to customer service chatbots to answer customer queries.

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Topics: HubSpot, AI

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