Oli FreemanJul 6, 20202 minHow to make fast improvements to your Salesforce site with AcceleratorsImprove your Salesforce Community in just one week.
Emily MaloneJun 11, 20203 minBecoming the UK’s go-to Salesforce B2B Commerce Cloud partnerIt’s pretty standard for large B2C businesses to be able to provide their customers with great, modern and personalised online shopping...
Emily MaloneMay 27, 20202 minMaster digital transformation with B2B Commerce built on SalesforceWhen most people think of Salesforce and Commerce, they probably picture their B2C Commerce Cloud solution, which was named a Leader in...
Emily MaloneApr 14, 20203 min5 quick ways to improve your Salesforce self-service customer Community right nowA couple of weeks before the UK lockdown, I was booked to be spending a relaxing week in Rome with my partner. Obviously, we decided not...
Emily MaloneMar 3, 20203 minHow much does Salesforce cost?It recently came to light that a post I wrote on this subject many years ago isn’t really much use for people wanting to know the likely...
Emily MaloneFeb 12, 20203 minIntroducing our first Salesforce AcceleratorWe’ve been squirrelling away on something that’s going to be a total game changer for businesses needing an Onboarding Tool for their...
Emily MaloneJan 15, 20203 minThe tools we use to get development doneBack in 2006, oe:gen began as a web design and development company. Throughout the years, we’ve been keeping up with the change of...
Emily MaloneJul 30, 20194 minHere are 10 telltale signs your online community needs a revampOnline communities are popping up on every digital street corner. From Facebook groups to Salesforce Communities, more businesses are...
Emily MaloneJun 24, 20194 minIs Salesforce right for your nonprofit?Your data is spread across multiple systems, paper documents (and sometimes even sticky notes). Donor information is never quite...
Emily MaloneJun 13, 20192 minSalesforce customer portals vs. CommunitiesSo, let’s get stuck into Salesforce customer portals vs. Communities… What’s a Salesforce customer portal? A customer portal acts as an...
Emily MaloneJun 12, 20194 min10 great tools for monitoring customer satisfactionBeing in the age of the empowered customer, we’re all increasingly expecting more convenient ways to solve our customer service issues....
Emily MaloneJun 11, 20192 minCustomers are doin’ it for themselves — the rise of self-serviceLast year, I was having a bit of trouble with my internet provider. But no matter how many times I called, emailed, or searched their...
Emily MaloneJun 2, 20192 minThe top 6 benefits of Salesforce CommunitiesSalesforce Community Cloud is an online platform where companies can connect customers, partners, and employees with each other, and the...
Emily MaloneDec 5, 20186 minThe Ugly Duckling: Is it worth sacrificing beauty for results?Let’s be real here — out-of-the-box, Salesforce isn’t particularly pretty to look at. Its products are solely based on functionality,...
Emily MaloneNov 29, 20182 minHow an online customer Community can help your PR teamWe’ve talked before about how customer Communities can give your customers more control and free up your service teams, but they can also...
Emily MaloneOct 17, 20183 minWhat is a Salesforce Community?The basic definition of a community is just a bunch of people who share a common interest, mission or goal. Online Salesforce Communities...
Emily MaloneSep 3, 20181 minoe:gen are now a Salesforce Silver Consulting Partner!We’ve got some great news to share with you! All of our team’s hard work has paid off, and today we finally hit the Silver partner tier...
Emily MaloneJul 26, 20183 min7 telltale signs it’s time to invest in Salesforce.How do you know if a CRM system like Salesforce is really a worthwhile investment for your business? There are lots of common sales,...
Emily MaloneMar 7, 20182 minHow Artificial Intelligence is making customer service teams more productiveWe can gain real-time insights across all of our customer contact channels We can resolve customer service cases faster and more...
Emily MaloneMar 9, 20172 minIf you build a Salesforce Community – will they come?The classic sentiment from “Field of Dreams” – starring Kevin Costner… Released in 1989 the film tells the story of an Iowa farmer who...