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It’s pretty standard for large B2C businesses to be able to provide their customers with great, modern and personalised online shopping...

When most people think of Salesforce and Commerce, they probably picture their B2C Commerce Cloud solution, which was named a Leader in...

A couple of weeks before the UK lockdown, I was booked to be spending a relaxing week in Rome with my partner. Obviously, we decided not...

It recently came to light that a post I wrote on this subject many years ago isn’t really much use for people wanting to know the likely...

We’ve been squirrelling away on something that’s going to be a total game changer for businesses needing an Onboarding Tool for their...

Back in 2006, oe:gen began as a web design and development company. Throughout the years, we’ve been keeping up with the change of...

Online communities are popping up on every digital street corner. From Facebook groups to Salesforce Communities, more businesses are...

Your data is spread across multiple systems, paper documents (and sometimes even sticky notes). Donor information is never quite...

So, let’s get stuck into Salesforce customer portals vs. Communities… What’s a Salesforce customer portal? A customer portal acts as an...

Being in the age of the empowered customer, we’re all increasingly expecting more convenient ways to solve our customer service issues....

Last year, I was having a bit of trouble with my internet provider. But no matter how many times I called, emailed, or searched their...

Salesforce Community Cloud is an online platform where companies can connect customers, partners, and employees with each other, and the...

Let’s be real here — out-of-the-box, Salesforce isn’t particularly pretty to look at. Its products are solely based on functionality,...

We’ve talked before about how customer Communities can give your customers more control and free up your service teams, but they can also...

The basic definition of a community is just a bunch of people who share a common interest, mission or goal. Online Salesforce Communities...

We’ve got some great news to share with you! All of our team’s hard work has paid off, and today we finally hit the Silver partner tier...

How do you know if a CRM system like Salesforce is really a worthwhile investment for your business? There are lots of common sales,...

We can gain real-time insights across all of our customer contact channels We can resolve customer service cases faster and more...

The classic sentiment from “Field of Dreams” – starring Kevin Costner… Released in 1989 the film tells the story of an Iowa farmer who...