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    Search
    How to make fast improvements to your Salesforce site with Accelerators
    Oli Freeman
    • Jul 6, 2020
    • 2 min

    How to make fast improvements to your Salesforce site with Accelerators

    Improve your Salesforce Community in just one week.
    1320
    Becoming the UK’s go-to Salesforce B2B Commerce Cloud partner
    Emily Malone
    • Jun 11, 2020
    • 3 min

    Becoming the UK’s go-to Salesforce B2B Commerce Cloud partner

    It’s pretty standard for large B2C businesses to be able to provide their customers with great, modern and personalised online shopping...
    1750
    Master digital transformation with B2B Commerce built on Salesforce
    Emily Malone
    • May 27, 2020
    • 2 min

    Master digital transformation with B2B Commerce built on Salesforce

    When most people think of Salesforce and Commerce, they probably picture their B2C Commerce Cloud solution, which was named a Leader in...
    800
    5 quick ways to improve your Salesforce self-service customer Community right now
    Emily Malone
    • Apr 14, 2020
    • 3 min

    5 quick ways to improve your Salesforce self-service customer Community right now

    A couple of weeks before the UK lockdown, I was booked to be spending a relaxing week in Rome with my partner. Obviously, we decided not...
    380
    How much does Salesforce cost?
    Emily Malone
    • Mar 3, 2020
    • 3 min

    How much does Salesforce cost?

    It recently came to light that a post I wrote on this subject many years ago isn’t really much use for people wanting to know the likely...
    3170
    Introducing our first Salesforce Accelerator
    Emily Malone
    • Feb 12, 2020
    • 3 min

    Introducing our first Salesforce Accelerator

    We’ve been squirrelling away on something that’s going to be a total game changer for businesses needing an Onboarding Tool for their...
    500
    The tools we use to get development done
    Emily Malone
    • Jan 15, 2020
    • 3 min

    The tools we use to get development done

    Back in 2006, oe:gen began as a web design and development company. Throughout the years, we’ve been keeping up with the change of...
    190
    Here are 10 telltale signs your online community needs a revamp
    Emily Malone
    • Jul 30, 2019
    • 4 min

    Here are 10 telltale signs your online community needs a revamp

    Online communities are popping up on every digital street corner. From Facebook groups to Salesforce Communities, more businesses are...
    200
    Is Salesforce right for your nonprofit?
    Emily Malone
    • Jun 24, 2019
    • 4 min

    Is Salesforce right for your nonprofit?

    Your data is spread across multiple systems, paper documents (and sometimes even sticky notes). Donor information is never quite...
    210
    Salesforce customer portals vs. Communities
    Emily Malone
    • Jun 13, 2019
    • 2 min

    Salesforce customer portals vs. Communities

    So, let’s get stuck into Salesforce customer portals vs. Communities… What’s a Salesforce customer portal? A customer portal acts as an...
    7770
    10 great tools for monitoring customer satisfaction
    Emily Malone
    • Jun 12, 2019
    • 4 min

    10 great tools for monitoring customer satisfaction

    Being in the age of the empowered customer, we’re all increasingly expecting more convenient ways to solve our customer service issues....
    3,0050
    Customers are doin’ it for themselves — the rise of self-service
    Emily Malone
    • Jun 11, 2019
    • 2 min

    Customers are doin’ it for themselves — the rise of self-service

    Last year, I was having a bit of trouble with my internet provider. But no matter how many times I called, emailed, or searched their...
    670
    The top 6 benefits of Salesforce Communities
    Emily Malone
    • Jun 2, 2019
    • 2 min

    The top 6 benefits of Salesforce Communities

    Salesforce Community Cloud is an online platform where companies can connect customers, partners, and employees with each other, and the...
    1,4890
    The Ugly Duckling: Is it worth sacrificing beauty for results?
    Emily Malone
    • Dec 5, 2018
    • 6 min

    The Ugly Duckling: Is it worth sacrificing beauty for results?

    Let’s be real here — out-of-the-box, Salesforce isn’t particularly pretty to look at. Its products are solely based on functionality,...
    210
    How an online customer Community can help your PR team
    Emily Malone
    • Nov 29, 2018
    • 2 min

    How an online customer Community can help your PR team

    We’ve talked before about how customer Communities can give your customers more control and free up your service teams, but they can also...
    240
    What is a Salesforce Community?
    Emily Malone
    • Oct 17, 2018
    • 3 min

    What is a Salesforce Community?

    The basic definition of a community is just a bunch of people who share a common interest, mission or goal. Online Salesforce Communities...
    230
    oe:gen are now a Salesforce Silver Consulting Partner!
    Emily Malone
    • Sep 3, 2018
    • 1 min

    oe:gen are now a Salesforce Silver Consulting Partner!

    We’ve got some great news to share with you! All of our team’s hard work has paid off, and today we finally hit the Silver partner tier...
    70
    7 telltale signs it’s time to invest in Salesforce.
    Emily Malone
    • Jul 26, 2018
    • 3 min

    7 telltale signs it’s time to invest in Salesforce.

    How do you know if a CRM system like Salesforce is really a worthwhile investment for your business? There are lots of common sales,...
    60
    How Artificial Intelligence is making customer service teams more productive
    Emily Malone
    • Mar 7, 2018
    • 2 min

    How Artificial Intelligence is making customer service teams more productive

    We can gain real-time insights across all of our customer contact channels We can resolve customer service cases faster and more...
    50
    If you build a Salesforce Community – will they come?
    Emily Malone
    • Mar 9, 2017
    • 2 min

    If you build a Salesforce Community – will they come?

    The classic sentiment from “Field of Dreams” – starring Kevin Costner… Released in 1989 the film tells the story of an Iowa farmer who...
    60
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