Online communities are popping up on every digital street corner. From Facebook groups to Salesforce Communities, more businesses are bringing all their people together in once place to connect and engage with each other. Why? Because they know that in 2018, real relationships and human-to human interaction are key to business success. By creating these online spaces, businesses are not only gaining better customer retention and loyalty, but they're also getting mega insights into who their buyers are and their biggest challenges.
Building a powerful, branded, and connected experience for the most important people to you and your business really does pay off. You might not get it quite right the first time, but that's okay. Sometimes the best way to design is to test things out to see what works best. If something's not quite right, you can tweak it until it does.
So, does your online community need a bit of a make-over? Here are some of the big signs it's time to give your business a boost with a more collaborative, interactive, and engaging community redesign.Read More