Build branded Salesforce Communities that look and feel great.

Give customers and partners the fast, intelligently-designed self-service website they really want, and do it all from £20K.
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Get a FREE Salesforce Community planning template

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Improve user experience

See how Salesforce Communities can be used to create an engaging, efficient, and effective experience for your users.

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Improve communication

Set up different communication tools and features so they’re easy to use, and all the information is integrated into one single view.

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Find the answer faster

Design and implement knowledge management in the most user-friendly way, so your customers and agents can easily access articles, FAQs, and the community knowledge.

What we do

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    1. Defining your solution

    We help you define your requirements through stakeholder workshops and user groups. This is how we learn about everything you want and need. We’ll identify your requirements and work with you to define the scope of project and review how you can present and interact with the customer data held within custom objects.

    Then, we create user stories, UX and wireframes, ranging from a dozen to over two-hundred, to make sure your users can do everything they need to.

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    2. Sprint-based development

    Once everyone’s agreed on the requirements of the projects, we come up with wish-lists of “must haves”, “nice to haves”, and “low priority” tasks.

    Looking at the user stories, we then plan a series of sprints, typically using six-weeks, broken up into one week planning, two weeks on build, another on UAT, and two week’s rest. Then, it’s time to review and repeat.

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    3. Deployment and training

    Nearly there! Now it’s time to plan out the deployment in a controlled way. This means unit testing; realistic timeframes; content freezes; and change set control. Finally, who is it on your team that we’ll need to train? We’re entirely flexible to your needs.  

Case study: Talk Talk Business

These guys selected the Salesforce.com platform as a means of bringing their partners’ portals together. We acted as consultants throughout the two-year project, looking at the business analysis, specification and user experience (UX)...

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